Terms & Conditions of Sales
The Karadok'Inn
4 Gauthère Road
71190 POND ON ARROUX
Aline Monastra
06 72 23 07 15
General conditions of sale
1. Purpose
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for booking and monitoring the booking between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the reserved rate accessible on our booking platform. These general terms and conditions of sale apply to all bookings made online, via our booking platform.
2. Reservation
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, such that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
3. Booking process
Reservations made by the customer are made via the electronic reservation form accessible online on our reservation platform. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer attests to the truthfulness and accuracy of the information transmitted. After the final choice of the services to be booked, the booking procedure includes in particular the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before validation of the booking and, finally, the validation of the booking by the customer.
4. Acknowledgement of receipt of reservation
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the acknowledgement of receipt of the booking by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of the booking made, the information relating to the after-sales service, as well as the address of the seller's establishment to which the customer can submit their complaints.
5. Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment may not be subject to any modification and/or cancellation. The amounts paid in advance as deposits will not be refunded. In this case, this is mentioned in the conditions of sale of the rate. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone number is specified on the confirmation of the reservation sent by email. All reservations are nominative and may not under any circumstances be transferred to a third party, whether free of charge or for a fee.
6. Consumption of the service
In accordance with the regulations in force in certain countries, the customer may be asked to complete a police form upon arrival. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any reimbursement if a payment has already been made. For establishments with Internal Regulations, the customer accepts and agrees to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and/or without any reimbursement if a payment has already been made.
7. Liability
The photographs presented on our booking platform are not contractual. Even if all the best efforts are made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, inability to access the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
8. Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
9. Prices
The prices relating to the reservation of services are indicated before and at the time of booking. The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange fees are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special provisions are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Prices take into account the VAT applicable on the day of the order, the tourist tax and any change in the rate applicable to VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
10. Payment
To validate the reservation, the customer pays 30% of the amount of the stay online by credit card. In the event of cancellation, the customer may be reimbursed in full or in part depending on the conditions specified when booking. The balance of the reservation will be payable upon arrival of the tenant, in cash (please have the account or notify us sufficiently in advance so that we have time to have the necessary change), check payable to LGK71IMMO or via Paypal.
The customer can pay for their rental in another way with the agreement of Karadok'Inn.
11. Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate their personal data to third parties on the condition that such communication is compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular when paying online, the customer's bank details must be transmitted by the payment service provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this transfer of data may therefore be carried out in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of their reservation. Constellation SAS / Stripe.com, in their capacity as professionals, have undertaken to the establishment to take all security measures and respect the confidentiality of data for said data transfers.
12. Proof agreement
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.
13. Force majeure
Force majeure means any event external to the parties which is both unforeseeable and insurmountable and which prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. The following are considered to be cases of force majeure or unforeseeable circumstances: those usually recognized by the case law of the French Courts and Tribunals. Neither party may be held liable to the other party in the event of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the cost of the resulting costs.
14. Dispute Resolution
These General Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
15. Obligations of the tenant
This rental is made under the following charges and conditions which the tenant undertakes to execute and fulfill, namely:
1. Occupy the premises only as a bourgeois activity, the exercise of any trade, profession or industry being formally prohibited, the tenant acknowledging that the premises which are the subject of this contract are rented to him only as a temporary residence and for pleasure;
2. Respect the accommodation capacity of the home;
3. Respect the purpose of the home and not make any changes to the layout of the furniture and premises;
4. Not to be able to substitute any person whatsoever, nor to sublet, in whole or in part, even free of charge, the rented premises, except with the written agreement of the lessor;
5. Be insured against rental risks, theft, fire, water damage and claims by neighbors and have the furniture rented out insured (either through your own insurance contract covering seasonal rental risks, or by taking out a specific insurance policy for the entire duration of the rental);
6. Refrain from throwing objects into washbasins, bathtubs, bidets and sinks that could block the pipes, failing which he will be liable for the costs incurred in restoring this equipment to service;
7. Make any complaints regarding the facilities within 24 hours of entering the accommodation. Otherwise, they will not be accepted;
8.Notify the lessor as soon as possible of any damage affecting the dwelling, its furniture or its equipment. Repairs made necessary by negligence or poor maintenance during the rental period will be the responsibility of the tenant;
9. Authorize the Lessor, or any third party mandated by him for this purpose, to carry out, during the rental period, any repairs required by urgency. The Tenant may not claim any reduction in rent in the event that urgent repairs incumbent on the lessor appear during the rental period;
10. Avoid any noise or behavior, whether caused by yourself, your family or your relations, that is likely to disturb neighbors or farm animals.
11. Accept a visit to the premises if the lessor or his agent so requests;
12.Waive any recourse against the lessor in the event of theft and damage to the rented premises;
13. Maintain the rented accommodation and return it in a good state of cleanliness and rental repairs at the end of the rental period. If items listed in the inventory are damaged, the lessor may claim their replacement value.
15. Entirety
These General Terms and Conditions of Sale, the terms and conditions of sale of the rate reserved by the customer, and the reservation voucher or request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer may be incorporated into these general terms and conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the specific conditions of the rate reserved) and these general terms and conditions. In the event of a contradiction between the booking voucher and the general terms and conditions, the provisions contained in the booking voucher will be the only ones applicable for the obligation in question. These general terms and conditions of sale via the internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general terms and conditions of sale via the internet will be put online by the establishment. As soon as it is put online on the internet, the new version of the general terms and conditions of sale via the internet will automatically apply to all customers.